Terms of Service

1. Acceptance and changes

These Terms of Service ("Terms") are an agreement between you and Orvik ("Orvik", "we", "us"), the operator of the Orvik platform at orvik.ai and app.orvik.ai (the "Platform"). By creating an account or using the Platform you accept these Terms. If you use the Platform on behalf of a company, you represent that you have authority to bind that company, and "you" includes it.

We may update these Terms. For material changes we will give notice — by email to your account address and/or a notice on the Platform — before the change takes effect, together with a plain-language summary of what changed. The current and previous versions are always published at /legal/archive. Continued use after the effective date constitutes acceptance.

2. The service

Orvik is an AI production platform: image generation, video generation, audio and voice, lip sync, face swap, virtual try-on, avatars, cinema-grade rendering, multi-step workflows and automated agents, brand conditioning ("Brand Brain"), reusable templates, and programmatic access via APIs. Generation requests are routed across a registry of AI models, including models operated by third-party providers (see section 10). Features, models and limits may change as the product evolves; we will not materially reduce the value of a paid plan mid-cycle without notice.

3. Eligibility

You must be at least 18 years old to use the Platform. The Platform is not directed at children and may not be used by them. By using the Platform you represent that you meet this requirement and that you are not barred from using the service under applicable law.

4. Supplemental terms

Specific features may carry supplemental terms — for example API or CLI access, enterprise agreements, beta or preview features, promotions, and contest rules published for a specific campaign. Supplemental terms are presented where the feature is offered. If a supplemental term conflicts with these Terms, the supplemental term controls for that feature. Enterprise master agreements, where signed, control over both.

5. Accounts and access

You must create an account to use the Platform beyond the free tier. You are responsible for keeping your credentials secure and for all activity under your account. Notify us immediately at support@orvik.ai if you believe your account has been compromised.

You may not share account credentials or allow unauthorised access. Team plans include multi-user seat management — use that instead. You are responsible for the acts and omissions of every seat under your team account.

6. Acceptable use

You agree not to use the Platform to:

• Generate or distribute content that is illegal, defamatory, harassing, or that infringes any third party's rights.
• Create non-consensual intimate imagery of any person, real or recognisable, under any circumstances.
• Create synthetic media designed to deceive — including impersonation of real people, fabricated statements attributed to real people, or content intended to interfere with elections or civic processes.
• Generate content sexualising minors in any form, photorealistic or stylised. This results in immediate termination and, where required, reporting to authorities.
• Attempt to reverse-engineer, scrape, or exfiltrate model weights, system prompts, or other users' data.
• Circumvent rate limits, credit metering, moderation systems, or safety filters.
• Resell raw Platform access (as opposed to outputs) without a written agreement with us.
• Violate any applicable law or regulation, including data-protection, consumer, and advertising laws.

7. Synthetic media, likeness and voice

Several Platform features process human likenesses: face swap, lip sync, avatars, try-on, and voice generation. For any content involving a real, identifiable person you represent and warrant that you have that person's consent — covering their face, body, voice, and performance — for the specific use you intend, including commercial use where applicable.

Where the law of the place you publish requires synthetic or AI-generated content to be disclosed (for example in political advertising or certain commercial contexts), you are responsible for making that disclosure. Do not remove provenance signals or watermarks the Platform attaches to outputs where present.

We treat reports of non-consensual intimate imagery as the highest-priority abuse class: report to support@orvik.ai with the subject "NCII" and we will expedite review and removal (see section 13).

8. Your content and licences

You retain ownership of everything you upload — brand assets, reference images and video, voice samples, briefs, and prompts ("Your Content"). You grant us a limited, worldwide, non-exclusive licence to host, store, reproduce, process, and display Your Content solely to operate the Platform for you: to run your generations, render your workspace, and provide features you invoke. This licence ends when the content is deleted, subject to the retention windows in the Privacy Policy.

You represent that you own or are licensed to use Your Content for these purposes, and that it does not violate any third party's intellectual-property, privacy, or publicity rights. Where Your Content depicts identifiable people, section 7 applies.

We do not use Your Content to train shared or public models. Brand Brain conditioning operates only within your account's isolated environment.

9. Ownership of outputs

You own your outputs. Subject to these Terms and to any restrictions attached by the model that produced them, content you generate is yours to use, reproduce, distribute, and commercialise — advertising, product marketing, social, broadcast, anywhere.

Note the honest caveats: identical or similar outputs may be independently generated for other users from similar prompts (AI outputs are not guaranteed unique), the copyright status of purely AI-generated works varies by jurisdiction, and a small number of models carry licence restrictions which are surfaced in the Platform where they apply.

10. Third-party model providers

The Platform routes generations across models operated by third-party model providers as well as models we host. When your generation runs on a third-party model, your prompt and any assets attached to that generation are transmitted to that provider to produce the output, under contracts that restrict the provider to processing the material to fulfil the request. Provider categories, roles and restrictions are described in the Privacy Policy.

Model availability depends on those providers. A model may be deprecated, rate-limited, regionally restricted, or changed by its provider at any time; the engine will route to the best available alternative where you have not pinned a specific model. We are not liable for third-party model unavailability, but credits are only consumed for completed generations.

11. Credits, subscriptions and billing

Paid usage is metered in credits. The cost of each generation is shown before you run it and depends on the model and settings. Plan credits refresh monthly on your billing date and unused plan credits do not roll over. Top-up credit packs stay on your balance until spent. Credits are non-transferable and have no cash value.

Subscriptions auto-renew — monthly or annually — unless cancelled before the renewal date. Cancellation takes effect at the end of the current billing period: you keep access and remaining plan credits until then, and are not charged again. Downgrades take effect at the next renewal. Annual plans are billed upfront. Prices exclude applicable taxes, which are added at checkout based on your billing country. If a payment fails we will retry and notify you; continued failure may result in suspension of paid features until resolved.

We will give notice before any price increase takes effect on your renewal. Refunds: consumed credits and partially used billing periods are not refunded except where required by applicable law. Where local law grants a statutory withdrawal right for digital services, that right is honoured as the law requires.

12. Developer, API and automated-agent terms

• API keys are secrets. Keep them out of client-side code and public repositories; rotate immediately if exposed. You are responsible for all usage under your keys.
• Rate limits protect the service for everyone. Do not attempt to evade them across keys or accounts.
• Automated agents and workflows you configure act on your behalf: their generations, spend, and content are your responsibility, exactly as if you had run them by hand.
• Developer data you access through the API may only be used to serve your own application's users and never for building competing model-training datasets.
• Vulnerability disclosure: report suspected security issues to support@orvik.ai. Good-faith research that avoids privacy harm and service disruption will not be treated as a Terms violation.

13. Moderation, reporting and appeals

We review reports of content and conduct that may violate these Terms. Anyone may report content to support@orvik.ai with a link or identifier of the material. We investigate, and may remove content, restrict features, or suspend accounts while we do. Non-consensual intimate imagery is expedited (section 7).

If we action your content or account, we will tell you what rule was applied unless the law or an investigation prevents it. You may appeal by replying to the enforcement notice or writing to legal@orvik.ai; a person not involved in the original decision will review the appeal.

14. Copyright and IP complaints

If you believe content on the Platform infringes your copyright or other IP rights, send a notice to legal@orvik.ai including: (a) identification of the protected work; (b) the URL or identifier of the allegedly infringing material; (c) your contact details; (d) a good-faith statement that the use is unauthorised; (e) a statement, under penalty of perjury where applicable, that the notice is accurate and you are the rights holder or authorised to act; and (f) your physical or electronic signature.

We will remove or disable access to material identified in valid notices and notify the user who posted it. That user may submit a counter-notice with the corresponding elements; where the law provides, material may be restored if the complainant does not pursue the matter. We terminate the accounts of repeat infringers.

15. Disclaimer of warranties

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, or that outputs will meet any quality, accuracy, or suitability standard for your use case. AI outputs can be wrong, biased, or unsuitable — review them before you rely on or publish them.

16. Limitation of liability and indemnity

To the maximum extent permitted by law, Orvik is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Platform or its outputs. Our total aggregate liability for all claims is capped at the amount you paid us in the three months preceding the first claim. Nothing in these Terms excludes liability that cannot be excluded by law.

You will indemnify and hold Orvik harmless from third-party claims, damages, and reasonable legal costs arising from: Your Content; your outputs and how you use or publish them; your breach of these Terms — including the consent representations in sections 7 and 8; or your violation of law or third-party rights. We will notify you of any such claim and may participate in the defence with our own counsel.

17. Suspension, termination and export

You may stop using the Platform and cancel your subscription at any time (section 11 governs billing effects). You may delete your account from account settings or by writing to support@orvik.ai.

We may suspend or terminate your access for material or repeated breach of these Terms, for legal compliance, or for non-payment. Except where the breach makes it inappropriate (e.g. section 6 child-safety or NCII violations), we will provide notice and, for paid accounts, a 30-day window after termination in which you can export your assets and outputs. After that window, deletion follows the retention schedule in the Privacy Policy.

Termination does not refund consumed credits. Sections that by their nature survive — including 8 (licence during retention), 9, 14, 15, 16, and 19 — survive termination.

18. International use, sanctions and export control

You may not use the Platform if you are located in, or ordinarily resident in, a jurisdiction subject to comprehensive sanctions, or if you are a sanctioned or denied party under applicable sanctions and export-control laws. You agree not to export, re-export, or provide access to the Platform in violation of those laws. If you use the Platform from outside India you are responsible for compliance with your local laws, including consumer and advertising rules that apply to the content you create.

19. Governing law, disputes and general terms

These Terms are governed by the laws of India. Before filing any claim, you agree to write to legal@orvik.ai describing the dispute and give us 30 days to resolve it with you informally. Disputes not resolved informally are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India, except where the consumer law of your country of residence grants you a non-waivable right to sue elsewhere.

• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• Severability. If a provision is unenforceable, the remainder stays in effect and the provision is enforced to the maximum extent permitted.
• Waiver. Failure to enforce a provision is not a waiver of it.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including outages of third-party model providers, network failures, and acts of government.
• Notices. We may give notice electronically — to your account email or within the Platform. Legal notices to us go to legal@orvik.ai.
• Relationship. Nothing here creates a partnership, agency, or employment relationship.
• Entire agreement. These Terms, the Privacy Policy, the Cookie Notice, and any applicable supplemental terms are the entire agreement between you and Orvik regarding the Platform.